Embedded Files
Goal
Create a user-friendly software platform to make the journey from home hospital care to outpatient care a smooth one
Role: User Experience Research
Duration: 50 days
Team: UX Researchers, Project Manager, Stakeholders (Patients, Caregivers)
Methods & Artifacts:
AFFINITY MAPPING
EMPATHY MAPS
PERSONAS
SURVEY
USER JOURNEY
The Problem
The Approach
The existing care of post-stroke transition process is plagued by a lack of coordination and a disjointed approach, leaving both patients and their families feeling overwhelmed and unsupported
The current system's lack of a patient-centric approach also neglects the holistic well-being of patients and their families, placing a mental and emotional burden on them to navigate the complexities of healthcare processes
Create a Post- Stroke Care Management platform to streamline transition of hospital care to in-home care
Work with insurance companies, healthcare providers, caregivers, and DME vendors to ensure smooth and efficient coverage and delivery of DME
Improving overall patient experience through fast access to necessary devices and services
The Project
A survey was done in order to identify target participants. This data was triangulated with in-depth interviews with 6 participants in order to uncover current needs and pain points
Performed thematic analysis, followed by affinity mapping to categorize key insights and identify patterns, leading to the creation of empathy maps for a deeper understanding
Data was analyzed with stakeholders and synthesized into user journey maps that provided key recommendations
The Outcome
A customer journey consolidated the findings and was used to walkthrough with the stakeholders and empathize with users
It was was used to identify opportunities and brainstorm potential solutions to address user needs and build a post-stroke care platform with key features as part of design recommendation
Handed over insights and recommendations to UX designers for implementation.
Google Sites
Report abuse